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This happend to me today at work. Don't get me wrong...I can handle 'constructive criticism'...because how else are we to learn how to do something better. But today I got a call from a well-known company that we do work for and the guy told me we were basically on the black list for the way we have been handling their invoicing. (And of course, I do most of the invoicing for this company) He told me we can't hold on to a bunch of invoices and wait to mail them at one time. I told him we weren't doing that, he said we had to stop doing that, I told him we weren't doing that, he said was had to fix it or else our company was going to get red flagged. What am I suppossed to do? I can't fix it because I'm not doing it. I usually send out invoices 3 times a week. If I have an invoice for this company in my pile...I send it. I don't hold on to them at all. I tried to explain this to him, but wasn't going to happen. I'm just worried because obviously they see a problem, but I don't see how to fix that problem because I can't possibly get the invoices out any faster than I do...
...sigh...